I have worked with Heather and Tony for some time and have always found them to be a pleasure to work with. They have established strong working relationships with both my finance team and the customers. They have the ability to persuade the customers to pay with their friendly manner, yet they also have the ability to take a firmer stance if the situation requires it. I strongly recommend Heather, Tony and their team if you are considering out sourcing your credit control function.
Having worked with MCC very closely to stabilize and improve cash flow both Heather and Tony brought all their experience and professionalism to achieve increased liquidity by approx. 30% over a period of 3 months. Consulting with them we decided on a successful strategic plan to deal with problematic debt whilst also arresting the current ageing debt. MCC were always on hand and on many occasions went above and beyond to deal with issues ‘out of hours’. I would have no hesitation in recommending their services either with day to day or problematic debt.
Heather and her MCC team have been a great help to two of our businesses. We thought we needed their help as a short term fix to our debt collection processes but they have done such an good job we have retained them for the long term. Key benefits in addition to improved cash collection has been their professionalism with our customers and also the time it released internally to do other productive things.
MCC provide a seamless link between employees and customers and feel an integrated part of our team. As a credit control function, they provide a proactive service that pre-empts issues and works with customers to ensure a smooth cash collection process that is fair and in accordance with credit terms. The overall management of this process is well received by both employees and customers alike.
MCC achieve the right balance of dealing with day to day operations and the escalation of more key issues to relevant individuals. The service they provide is not intrusive but retains the ability to convey the key messages to management.
The benefits of working with MCC yield very tangible results, with timely cash collection, tidier sales ledgers and regular reporting of key issues giving peace of mind over credit control within our business. The benefits of outsourcing to a bespoke credit control function were apparent in a very short space of time both in terms of the quality of service and freeing up capacity within the business.
We hired Heather, Tony & their credit control team to do a three month cleanse on our sales ledger.
We are a very busy growing practice and our credit control function had taken a back seat hence us needing MCC’s support.
Not only did they get in a substantial amount on our ‘older’ column but they also got payment in on invoices we were writing off due to the age of the debts.
Our cash flow is now great and our debtor days significantly reduced (as promised).
They have put procedures in place to ensure our in house team can continue with the excellent work achieved to date.
We have retained all of our client base and received positive feedback from them.
MCC are not only a fantastic company to work with but brought a professionalism and order back to our credit control function.
I would urge anybody that is experiencing credit control/cashflow issues to consider outsourcing to this great company.
We are delighted with MCC’s level of service both from a customer service perspective and the fact that we have seen a significant reduction in our debtor days.
Outsourcing our credit control to MCC has been one of the best decisions we’ve made. The impact on our cashflow has been significant and the credit control report is extremely positive. Feedback from our customers on MCCs approach has also been excellent.
I have known Tony and Heather at Midland Credit Control for many years - they are extremely talented individuals and tackle every challenge head on with breath taking professional acumen. Their passion and commitment to deliver, together with an effective approach, provide tangible results every time. If you need a credit control company to look after your interests, look no further, call Tony and Heather at Midland Credit Control.
MCC have offered a fantastic service over the last 13 years and they have managed everything from rogue invoices right through to prosecution.
MCCs approach is extremely effective and they deliver tangible results. MCC delivers a very professional service, is proactive and provides regular feedback on progress. Happy to recommend.
We have used MCC in the past and have always found them to be professional and efficient. MCC are very effective and increased our cash-flow by 100%.
MCC has helped us improve our cash flow and given a professional service with excellent results. We recommend MCC very highly to other businesses.